A real person reads every email. Most replies go out within 24 hours.
A quick read on the four areas we get asked about most. Still stuck? The email is right above.
Questions about your order, delivery status, or shipping timelines? Include your order number in your email for faster resolution. Orders are typically dispatched within 5 business days.
Under India's Consumer Protection Act 2019, defective devices can be returned within 30 days for a full refund or replacement. Non-defective returns are accepted within 7 days if the device is original and unused.
Trouble pairing your NFC device, verifying it in the app, or setting up app blocking? Our team can help troubleshoot. Please include your iOS or Android version and any error messages you see.
The Tyme Boxed device is covered by a 6-month warranty against defects in materials and workmanship. To claim, contact us with your order details and a description of the issue.
Frequently asked questions about the device, app and shipping.
Read FAQ →The 3-step setup and usage guide. Pick, start, tap to unlock.
See how →What we collect, what we never collect, and your DPDPA rights.
Read policy →The legal agreement covering hardware, software and warranty.
Read terms →Kukatpally, Hyderabad, Telangana, India