A real person reads every email. We reply within 24 to 48 hours on business days.
A quick read on the four areas we get asked about most. Still stuck? The email is right above.
Orders are placed and shipped through Amazon, so Your Orders on Amazon is the fastest way to track delivery or start a return. For anything else, email us and include your Amazon order number.
Changed your mind? You have 10 days from delivery to return the device through Amazon, who process the refund. Defective devices are covered for 30 days under India's Consumer Protection Act 2019.
Trouble pairing your NFC device, verifying it in the app, or setting up app blocking? Our team can help troubleshoot. Please include your iOS, Android or macOS version and any error messages you see.
The Tyme Boxed device is covered by a 6-month warranty against defects in materials and workmanship. To claim, contact us with your order details and a description of the issue.
Frequently asked questions about the device, app and shipping.
Read FAQ →The 3-step setup and usage guide. Pick, start, tap to unlock.
See how →What we collect, what we never collect, and your DPDPA rights.
Read policy →The legal agreement covering hardware, software and warranty.
Read terms →Kukatpally, Hyderabad, Telangana, India